Customer Care Agent

We are seeking a dynamic and dedicated Customer Care Agent to join our team in Ghana (Company covers care relocation and related fees), providing exceptional support to our diverse customer base. As a Customer Care Agent with proficiency in both English and one of the following dialects: Swahili, Somali, Amharic, Yoruba, or Haussa, you will play a crucial role in delivering top-notch customer service and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, or chat in a professional and timely manner.
• Provide accurate and comprehensive information about products, services, and policies.
• Assist customers with order placements, tracking, cancellations, and returns.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with cross-functional teams to address complex customer concerns.
• Identify opportunities for process improvement and contribute to ongoing training initiatives.
• Uphold a positive and empathetic attitude while addressing customer needs.
• Adhere to company guidelines and standards for customer interactions.

Requirements:

• Fluent in both written and spoken English.
• Proficiency in one of the following dialects: Swahili, Somali, Amharic, Yoruba, or Haussa.
• Excellent communication skills with the ability to convey information clearly and effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Exceptional interpersonal skills and a customer-centric mindset.
• Patience and empathy when dealing with customer concerns and inquiries.
• Ability to adapt to changing situations and prioritize tasks accordingly.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a customer service role is preferred but not mandatory.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• Opportunity to work in a diverse and inclusive environment.
• Collaborative and supportive team culture.
• Employee discounts on company products/services.
• Health and wellness programs.
• Career growth opportunities within the organization.

If you meet the above requirements and are eager to contribute to our mission of delivering exceptional customer care, please submit your application along with your resume and a brief cover letter detailing your language proficiency and customer service experience. We look forward to welcoming you to our team!