Position : Customer Service AgentMain responsibilities:
- Receive and process customer inquiries (via phone and email);
- Optimize communication and relationships with various stakeholders;
- Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
- Inform customers on products and services offered;
- Perform data entry;
- Perform any other duties as assigned by the immediate supervisor or related to the position.
Required profile for job ad : Customer Service Agent Desired qualifications/requirements for the position :
- Excellent English ( Wriitten and spoken)
- Minimum 1 year experience in customer service
- Excellent listening and communication skills
- Positive attitude and professional work ethic
- Interpersonal skills, tact, diplomacy and politeness
- Sense of responsibility and discretion
- Autonomy and resourcefulness
Job criteria for job ad : Customer Service Agent
| Job category : |
Telemarketing, teleassistance |
| Industries : |
IT, software engineering, Internet Marketing, communication, media |
| Employment type : |
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| Region : |
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| City : | Nairobi |
| Experience level : | |
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| Number of Position(s) : | 3 |
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