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Customer Service Agent

Published on 17.04.2023


Website :
Industries :
IT, software engineering, Internet
Banking, insurance, finance
Marketing, communication, media
Call centers, hotlines
Services other
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Insta HR is a union of a collective of Canadian companies, all of which operate in the fields of customer service and information... read more

Job Ad & Profile Description

Position : Customer Service Agent

Main responsibilities:

  • Receive and process customer inquiries (via phone and email);
  • Optimize communication and relationships with various stakeholders;
  • Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
  • Inform customers on products and services offered;
  • Perform data entry;
  • Perform any other duties as assigned by the immediate supervisor or related to the position.
Required profile for job ad : Customer Service Agent

Desired qualifications/requirements for the position :

  • Excellent English
  • Minimum 1 year experience in customer service
  •  Excellent listening and communication skills
  • Positive attitude and professional work ethic
  •  Interpersonal skills, tact, diplomacy and politeness
  • Sense of responsibility and discretion
  • Autonomy and resourcefulness
Job criteria for job ad : Customer Service Agent
Job category :
Secretarial work, assistantship
Telemarketing, teleassistance
Industries :
Banking, insurance, finance
Marketing, communication, media
Employment type :
Permanent contract
Region :
City : Nairobi
Experience level :
Less than 2 years
Educational level :
Spoken language :
Key Skills :
data entry
Number of Position(s) : 3
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

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