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Front Office Supervisor

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Published on 02.12.2019


Tourism, leisure activities
Hotel business, catering
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Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels.Quality is what we are all about at Firmdale and that’s from... read more

Job Ad & Profile Description

Position : Front Office Supervisor

As Front Office Supervisor (m / f) you are responsible for the smooth running of shifts at the reception and ensure that the arrival and departure of our guests is done individually according to our Quality Standards.In this position you direct your team of receptionists, but also make the check in and check out as well as the rooming yourself. They welcome VIPs and make sure that the wishes of all guests are met. If that does not happen, you also take over the complaint management. You pass on your knowledge to new employees and trainees.

That's what awaits you:

  • A varied, exciting workplace with a great working atmosphere and a very motivated and dedicated team
  • Versatile training opportunities and good promotion and transfer options in a growing hotel group with monthly changing training
  • Future access for all employees to the self-developed app "Map My Future" and cross-training within the Rocco Forte Hotels, in order to promote one's own career
  • A fair payment and various benefits and benefits
  • Demanding and versatile tasks with a long-term perspective


  • Competitive Salary
  • Public Transport Season ticket loan
  • Laundry of uniform
  • Exciting range of learning and development programmes
  • Opportunities for promotion and transfer across the group
  • Colleague recognition and reward programmes
  • Discounted gym membership
  • Meals whilst on duty
  • Childcare voucher scheme
  • Occupational health service

Language Requirements: Any of English (Basic English),
French, Spanish, Italian and Dutch and a little others, But English writing would be preferred when filling out the application for the job vacancy

Daniel Solomon
Recruitment Manager at Firmdale Hotels

Required profile for job ad : Front Office Supervisor


  • Minimum of 2 years’ experience on the same position
  • Good English communication skills A MUST 
  • Responsible and pleasant personality
  • Males/Females
  • No visible tattoos
  • Sound expertise at the front office
  • Interest & ability to team and employee motivation
  • Proactive planning & action
  • Communicative personality in  English
  • Strong guest service orientation
  • Safe handling of common MS Office programs
  • A sense of responsibility and a confident demeanor
Job criteria for job ad : Front Office Supervisor
Job category:
Marketing, communication
Tourism, hotel business and catering
Advice, audit, accounting
Food-processing industry
Hotel business, catering
Tourism, leisure activities
Employment type:
Permanent contract - Fixed-term contract - Freelance
Region :
Central - Nairobi - International
Experience level:
2 to 5 years
Educational level :
Number of Position(s):10

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