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Head of Service

Published on 13.07.2021

Company

Website : https://www.villageindustrialpower.com/
Industries :
Mechanical equipment, machines
Job ads : See our Job Ads
Village Industrial Power (VIP) is a social enterprise startup commercializing innovative clean energy solutions for rural industries and... read more

Job Ad & Profile Description

Position : Head of Service

Village Industrial Power (VIP) is a social enterprise startup commercializing innovative clean energy solutions for rural industries and communities throughout sub-Saharan Africa.

VIP's CHP power plant enables rural farmers to increase the value of their crops by up to 10x. Using agricultural waste as fuel, the VIP 10-40 creates thermal, electrical, and mechanical energy to transform crops into higher value products.

Key Responsibilities:

  • Respond to service calls for VIP customers in a timely and effective manner. (Makueni & Sotik)
  • Maintain service records for VIP customers, and plan preventive maintenance.
  • Oversee installation of VIP equipment and training of new owners and operators.
  • Maintain spare parts inventory and availability of necessary service tools.
  • Advise VIP Kenya Director and other relevant individuals, both verbally and in writing, of measures needed to maintain and improve customer service. Identify obstacles to effective delivery of customer service and propose solutions.
Required profile for job ad : Head of Service

Other Key Things to Note

  • Preference will be given to candidates who are graduates from Egerton University with a Bachelor of Science in Manufacturing Engineering & Technology, with at least 3- 5years of Work Experience.
  • A thorough Reference Check will be done and field tests for shortlisted Candidates.
  • This role requires the incumbent to be permanently based in Wote, Makueni. Free shared housing will be provided including a motorbike for transport to service nearby clients. For out of town clients, a company vehicle with a Driver will be used.
  • Some fringe benefits such as Monthly Airtime and free lunch during working days will also be offered.
  • The Gross salary range is KES 45,000- KES 60,000/month subject to experience. A mandatory 3 months’ Probation Period will be undergone.

Thank you for applying before the closing date Friday 16th July 2021.

Job criteria for job ad : Head of Service
Job category :
Production, maintenance, quality
R&D, project management
Services
Industries :
Maintenance, servicing, after-sales services
Mechanical equipment, machines
Employment type :
Fixed-term contract
Region :
Eastern
City : Makueni
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishnative
Number of Position(s) : 1

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