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Senior Collections Manager (Financial Service)

Published on 25.11.2020

Company

Website : http://summitrecruitment-search.com
Industries :
Temporary work, recruitment
Job ads : See our Job Ads
Summit Recruitment & Search delivers world class talent sourcing, executive search and recruitment services to organisations wishing to... read more

Job Ad & Profile Description

Position : Senior Collections Manager (Financial Service)

Job Summary

Manage teams involved in the collection functions using all payment collection mechanisms including payroll deductions, Direct Debits, M-Pesa, Cheque Payments, External Debt Collectors and E-commerce Platform. 

Job Description/Requirements

Our client, a leading Micro-Finance Company based in Nairobi that offers personal loan to permanently employed Civil servants is seeking to recruit a Senior Collections Manager To manage teams involved in the collection functions using all payment collection mechanisms including payroll deductions, Direct Debits, M-Pesa, Cheque Payments, External Debt Collectors and E-commerce Platform. The ideal candidate Must have excellent analytical skills and have experience working in the Financial Service Sector.

Key Responsibilities:

  • Manage teams involved in the collection functions using all payment collection mechanisms including payroll deductions, Direct Debits, Mpesa, Cheque Payments, External Debt Collectors and E-commerce Platforms.
  • Be the Liaison officer between third party stakeholders in facilitating of electronic channel collections including commercial Banks, Telcos, aggregators and regulators.
  • Responsible for the innovation and implementation of efficient electronic channels to aid collections.
  • Identify new opportunities and market capabilities to enhance collections at the lowest cost possible.
  • Ensure reconciliations and receipting for off-payroll electronic collections is timely, complete and up to date.
  • Work as a liaison with group collections, group operations and local finance team to ensure optimal monthly collections through all channels.
  • Effective contribution towards the reduction of arrears on all Company’s Product Offerings by offering and implementing alternative collection channels for the business.
  • Effective contribution towards the use of alternative collections channels in increasing Company product offering outside the payroll business as well as maximising opportunities to strengthen payroll collections.
  • Management of collection channels to contribute to the following key requirements.
  • Make electronic collections channel a competitive advantage to the business, supporting the business strategy and responding to business needs.
  • Build and manage Key relationships with various Governmental departments, Digital Financial Service Providers and Commercial Banks.
  • Ensure that reconciliations on the collections channels are up to date.
  • Ensure data protection and integrity of customer information originated or utilized by the unit.
  • Continually mitigate the risk of fraud on the platforms through adequate training, frequent review of controls and process flows and adequate separation of duties.
  • Ensure regular and accurate reporting to all relevant parties on successes as well as challenges experienced pertaining to the collections processes.
Required profile for job ad : Senior Collections Manager (Financial Service)
  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 10 years
  • Relevant bachelor’s Degree.
  • Must have experience in the Financial Sector Operations.
  • Must have a minimum of 10 years working experience with at least 5 years in a managerial role.
  • Strong background in reconciliation and analysis of data.
  • Sound knowledge of existing payment and collections products in the local market.
  • Proven record of working with relevant payment and collection systems.
  • Must be highly analytical with a high level of drive, energy and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Demonstrated ability to function across different cultures.
  • Strong people management & communication skills, with the ability to engage and motivate teams.
  • Excellent written and verbal communication skills.
Job criteria for job ad : Senior Collections Manager (Financial Service)
Job category :
Accounting, controlling, finance
Management
Industries :
Temporary work, recruitment
Employment type :
Permanent contract
Region :
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western
Experience level :
More than 10 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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