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SUPPORT ENGINEER-FINANCIAL SERVICES IT - (22000034)

Published on 04.02.2022

Company

Website : https://www.safaricom.co.ke/personal/
Industries :
Telecom
Job ads : See our Job Ads
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products... read more

Job Ad & Profile Description

Position : SUPPORT ENGINEER-FINANCIAL SERVICES IT - (22000034)

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

 Brief Description

Reporting to the Engineering Lead - Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.
Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

 

Key Responsibilities

  • Ensure data and/or application availability of the assigned systems and applications.
  • Participate in design, testing and implementation of new products, services, functionalities, or upgrades
  • Provide support for financial solutions which includes MPESA and integrations
  • Perform Systems and Applications Monitoring
  • Maintain knowledge base by documenting technical knowledge
  • Collaborate with team members to improve the tools, systems, and procedures
  • Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
  • Work with the external and internal technical teams to ensure efficient resolution of all system issues
  • Implement DevOps technologies and processes, e.g: containerization
  • Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
  • Transfer system knowledge to internal customers on new features and support processes
  • Prepare and publish accurate and timely system performance reports
  • Perform regular service improvements that align with 99.999% availability
  • Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met
  • Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
  • Provide prompt and accurate feedback to stakeholders on assigned tasks
  • Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket
Required profile for job ad : SUPPORT ENGINEER-FINANCIAL SERVICES IT - (22000034)

QUALIFICATIONS

  • A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
  • 2 years of work experience as an engineer in a telecommunications or financial services environment
  • Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
  • Working knowledge of databases and SQL
  • Excellent problem-solving and communication skills
  • Software development skills in Java, python, Angular JS etc
  • Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
  • Working knowledge in dev ops and dev ops tools like Github
  • Knowledge in mobile money systems, integrations or financial systems
  • Must be able to work without supervision & meet tight deadlines/schedules
  • Good presentation skills
  • Proactive & self-motivated

 

Job criteria for job ad : SUPPORT ENGINEER-FINANCIAL SERVICES IT - (22000034)
Job category :
IT, new technologies
Industries :
Engineering, development studies
Employment type :
Permanent contract - Fixed-term contract
Region :
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 1

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