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CV Profile No.128571

Contact this profile for a recruitment
Last name : ****
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ****
Address : ************************

Attached CV :

Profile details

Job category searched
» Health and social professions
» Marketing, communication
» Services
» Tourism, hotel business and catering
» Call centers, hotlines
» Government services
» Marketing, communication, media
» Services other
» Tourism, leisure activities
Professional experience . 5 to 10 years
Professional Experience: 
Care Center Agent
Since 03.2022
o Building sustainable relationships and trust with customer accounts through open and interactive communication. o Handling customer complaints, provide appropriate solutions and alternatives within the time limits and following up to ensure resolution. o Making outbound calls to our customers with feedback once their issues are resolved. o Up selling and cross selling our products. o Providing accurate, valid, and complete information by using the right methods/tools. o Following communication procedures, guidelines, and policies. o Identifying potential sales leads and recommending them to my supervisor. o Going the extra mile to engage customers. o Keeping records of customer interactions, process customer accounts, and file documents.
Customer Experience Executive
09.2021 - 01.2022
o Receiving phone calls and assisting customers in placing orders on our website. o Helping customers open accounts. o Helping customers track their orders. o Educating customers on the best products to purchase according to their needs. o Assisting customers by solving any challenge they may be facing. o Making outbound calls to get feedback on the company’s services from the clients.
Customer Service Agent
Flooks Bet
11.2019 - 08.2021
o Receiving phone calls and helping out clients with any betting related problems they might be facing through our company’s website. o Ensuring punters satisfaction by handling complaints posted on the social media accounts. o Making sure the company’s website is running smoothly throughout the day. o Coming up with innovative ways to help market the company more. o Preparing daily reports after every shift.
Customer Service Representative
Betin Kenya
03.2015 - 03.2019
o Providing customers personalized friendly and efficient cashiering services. o Taking payments from customers via cash and placing the respective bets. o Responsible for the accurate and timely allocation of cash. o In charge of daily cashbook management and also account reconciliations. o Identifying potential sales leads and referring them to colleagues. o Undertaking till balancing and administration activities in an efficient manner. o Helping to resolve customer complaints effectively. o Training new cashiers. o Compiling and maintaining monetary and also non-monetary reports and records. o Balancing cash in the till with receipts. o Promoting the different products at the shop.
I’m a highly motivated young male who is self driven in the path of achieving my goals. I have over 7 years’ experience in customer relations. My excellent communication skills and my result-oriented nature have played a big role in making my work easier. I am highly professional and innovative with the aim of growing both my organization and personal experience. I have dealt with customers’ enquiries and complaints face-to-face, over the phone, on all social media platforms and via email. I have also demonstrated ability to work under intense pressure while also being quick to learn and complete new tasks assigned making me a real asset to any organization.
Education . Bachelor
Bachelor's degree in Film Production
Multimedia University of Kenya
04.2011 - 11.2014
The Art of Filmmaking: Film Directing & Video Production and post production.
Chania Boy's High School
02.2004 - 11.2007
Kenya Certificate of Secondary Education
Key Skills
customer service
phone answering
telephone communication
More information
Permanent contract

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