Contact this profile for a recruitment
Last name :
****
First name :
*****
Phone :
+2***********
Email :
******@******
Date of birth : ********
Nationality : ****
Address :
************************
Attached CV :
Profile details
Job category searched
» Health and social professions
» Marketing, communication
» Services
» Tourism, hotel business and catering
» Call centers, hotlines
» Government services
» Marketing, communication, media
» Services other
» Tourism, leisure activities
Professional Experience:
Care Center Agent
Betika
Since 03.2022
o Building sustainable relationships and trust with customer accounts through open and interactive communication.
o Handling customer complaints, provide appropriate solutions and alternatives within the
time limits and following up to ensure resolution.
o Making outbound calls to our customers with feedback once their issues are resolved.
o Up selling and cross selling our products.
o Providing accurate, valid, and complete information by using the right methods/tools.
o Following communication procedures, guidelines, and policies.
o Identifying potential sales leads and recommending them to my supervisor.
o Going the extra mile to engage customers.
o Keeping records of customer interactions, process customer accounts, and file documents.
Customer Experience Executive
Mydawa
09.2021 - 01.2022
o Receiving phone calls and assisting customers in placing orders on our website.
o Helping customers open accounts.
o Helping customers track their orders.
o Educating customers on the best products to purchase according to their needs.
o Assisting customers by solving any challenge they may be facing.
o Making outbound calls to get feedback on the company’s services from the clients.
Customer Service Agent
Flooks Bet
11.2019 - 08.2021
o Receiving phone calls and helping out clients with any betting related problems they might be facing through our company’s website.
o Ensuring punters satisfaction by handling complaints posted on the social media accounts.
o Making sure the company’s website is running smoothly throughout the day.
o Coming up with innovative ways to help market the company more.
o Preparing daily reports after every shift.
Customer Service Representative
Betin Kenya
03.2015 - 03.2019
o Providing customers personalized friendly and efficient cashiering services.
o Taking payments from customers via cash and placing the respective bets.
o Responsible for the accurate and timely allocation of cash.
o In charge of daily cashbook management and also account reconciliations.
o Identifying potential sales leads and referring them to colleagues.
o Undertaking till balancing and administration activities in an efficient manner.
o Helping to resolve customer complaints effectively.
o Training new cashiers.
o Compiling and maintaining monetary and also non-monetary reports and records.
o Balancing cash in the till with receipts.
o Promoting the different products at the shop.
Skills
I’m a highly motivated young male who is self driven in the path of achieving my goals. I have over 7 years’ experience in customer relations. My excellent communication skills and my result-oriented nature have played a big role in making my work easier. I am highly professional and innovative with the aim of growing both my organization and personal experience. I have dealt with customers’ enquiries and complaints face-to-face, over the phone, on all social media platforms and via email. I have also demonstrated ability to work under intense pressure while also being quick to learn and complete new tasks assigned making me a real asset to any organization.
Education . Bachelor
Bachelor's degree in Film Production
Multimedia University of Kenya
04.2011 - 11.2014
The Art of Filmmaking: Film Directing & Video Production and post production.
KCSE
Chania Boy's High School
02.2004 - 11.2007
Kenya Certificate of Secondary Education
Languages
english›fluent
More information
immediately
Nairobi
Nairobi
Permanent contract
29.03.2023
97
Other profiles that may interest you
Profile n°00133592
Diploma in pharmacy
Kenya medical training college
09.2013 - 12.2017
Bachelors degree in pharmacy
Kenyatta university
Since 09.2018
Good communications skills;
Critical thinking;
Working well as a team;
Profile n°00134288
Public health
Kenya Medical Training College
03.2019 - 07.2021
Trustworthy, obedient, disciplined,
...
Profile n°00133721
Nursing
our lady of lourdes medical training college
04.2017 - 10.2020
competent
good communication
problem solving
team work
confidence
empathy
Profile n°00133863
Psychology
Moi university
Since 09.2016
I have skills in Software Engineering, Data science, Coding. Java script,html,php,mongodb,Workbench,sql,Jupiter,pandas,angular and python