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CV Profile No.153042

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Last name : ******
First name : ***************
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ****
Address : ******************

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Profile details

Job category searched
» Management
» Marketing, communication
» Secretarial work, assistantship
» Telemarketing, teleassistance
» Call centers, hotlines
» Event, receptionist
Professional experience . 2 to 5 years
Professional Experience: 
Alwen Networks
Since 02.2023
● Keeping front desk tidy and presentable with all necessary material ● Greeting and welcoming guests as they approach the front desk. ● Answering questions and addressing complaints. ● Keep updated record files. ● Answering incoming calls and redirect them or keep messages. ● Receive letters, packages and distributing them. ● Take up other duties as assigned i.e. travel arrangements, schedules
Team Leader
Raykeep Collections
06.2022 - 10.2022
● Mentored and guided employees to foster proper completion of assigned duties. ● Built strong relationships with customers through positive attitude and attentive response. ● Established open and professional relationships with team members to achieve quick resolutions for various issues. ● Facilitated training for associates through daily coaching and regular performance appraisals. ● Monitored operating machinery to assess progress, adjust settings and maintain production speeds. Staff education and training ● Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. ● Optimized customer support by establishing collaborative service environments through targeted operational initiatives. ● Supported office business development and customer service. ● Coordinated weekly meetings for internal and external groups. ● Implemented new working processes to deliver multiple improvements. ● Led team of 20 members while providing exceptional customer service
Field Support Agent
Apollo Agriculture
11.2021 - 04.2022
● Walked clients and internal staff through troubleshooting steps to resolve common software issues. ● Managed maintenance data records and tracked operating information for onsite reference. ● Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems. ● Facilitated communication between office personnel, subcontractors and customers. ● Make outbound calls to field agents to support agents to succeed ● This is all the way from: ● Providing sales support to field agents with an aim to help them achieve their sales targets ● Training agents on the call on key topics and providing sales tips to overcome any sales blockers or other handles on the performance of their duties ● Accurately collecting feedback and assisting them to resolve any challenges ● Generate regular reports from the feedback collected from the portfolio of agents assigned to you
Customer Care Representative
Horizon Contact Centers
04.2018 - 12.2018
● Contact potential or existing customers to inform them about a product or service using scripts ● Answer questions about products or the company ● Ask questions to understand customer requirements and close sales ● Opened new accounts and documented personal, demographic and payment information in system. ● Handled high-volume telemarketing operations with expert use of client management software and computer dialing. ● Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. ● Completed daily cold calling and outreach to build sales pipeline. ● Delivered scripted sales talks to customers reached via manual and automatic dialing systems. ● Answered inbound telephone calls from interested customers to persuasively discuss offerings. ● Answered product and service questions, suggesting other offerings to attract potential customers.
Self-motivated Results Oriented. Organized. Excellent communication. Team player. Sales expertise Employee Evaluation Key performance indicators Client Service Daily workflow improvement Telemarketing expertise Teamwork and Collaboration Clerical Support Account management
Education . Technical school
Technical Training
The Kabete National Polytechnic
01.2019 - 08.2021
Studied Food and Beverage Production Sales and Service.
Key Skills
More information
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western - International
Permanent contract

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