CV Profile No.153042

● Mentored and guided employees to foster proper completion of assigned duties. ● Built strong relationships with customers through positive attitude and attentive response. ● Established open and professional relationships with team members to achieve quick resolutions for various issues. ● Facilitated training for associates through daily coaching and regular performance appraisals. ● Monitored operating machinery to assess progress, adjust settings and maintain production speeds. Staff education and training ● Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. ● Optimized customer support by establishing collaborative service environments through targeted operational initiatives. ● Supported office business development and customer service. ● Coordinated weekly meetings for internal and external groups. ● Implemented new working processes to deliver multiple improvements. ● Led team of 20 members while providing exceptional customer service

● Contact potential or existing customers to inform them about a product or service using scripts ● Answer questions about products or the company ● Ask questions to understand customer requirements and close sales ● Opened new accounts and documented personal, demographic and payment information in system. ● Handled high-volume telemarketing operations with expert use of client management software and computer dialing. ● Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. ● Completed daily cold calling and outreach to build sales pipeline. ● Delivered scripted sales talks to customers reached via manual and automatic dialing systems. ● Answered inbound telephone calls from interested customers to persuasively discuss offerings. ● Answered product and service questions, suggesting other offerings to attract potential customers.