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CV Profile No.31441

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Last name : *******
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ******************************

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Profile details

Job category searched
» IT, new technologies
Professional experience
5 to 10 years
» Banking, insurance, finance
» IT, software engineering, Internet
» Telecom
Professional Experience: 
06.2008 - 09.2011
Relationship Officer - Credit
Equity Bank K Ltd
· Credit screening and loan application · Credit evaluation and document collection · Attend and present client loan applications to the Branch Credit Committee (BCC) · Loan sanctioning and disbursal for loan amounts within the approved branch limit · Ensure the perfection of securities before disbursement - Motor vehicle logbook joint registration, Land title deed charge, Lien of listed shares, Chattel registration · Post disbursement loan management to ensure prompt payments. · Maintaining a quality loan portfolio with a minimum Portfolio at Risk (PAR) · Coordinate and document the debt recovery process · Report preparation and presentation · Active collaboration with various stakeholders to meet business objectives, e.g., Min. of Agriculture, agrochemical dealers and agricultural produce marketing companies · Client sensitization during invitational meets and other marketing drives
09.2011 - 11.2016
IT Service Desk Analyst
Equity Bank K Ltd
· To act as 1st and 2nd line of support for all priority1systems · To log, resolve and escalate service requests lodged via the Service Desk as per set SLA’s · End-user support for desktop and laptop users using a remote desktop connection · Liaise with change management teams to deploy system changes · Evaluation of new systems to assess compatibility to business requirements
04.2018 - 11.2018
Technical Support Engineer
Mara Ison Technology Ltd
· Log and track all IT issues raised in the helpdesk. · To resolve tickets, logged in the helpdesk tool within SLA and escalation to tier 2 where necessary. · Installing, supporting, and maintaining new server hardware and software infrastructure. · Set up user accounts, permissions, and passwords. · To ensure the most cost-effective and efficient use of servers. · On-site and remote desktop support using SCCM · Support for Windows 7,8, 10, Office 2013, and O365. · Video conference support · Analyzing and resolving faults, ranging from a major system crash to a forgotten password. · Undertaking routine preventative measures and implementing, maintaining, and monitoring network security. · To support the project team for the installation and commissioning of new hardware. · Handle the tasks of providing high-level backup support to the operations and maintenance personnel as required. · Anticipate communication and networking problems and implement preventive measures. · Investigate, recommend and install enhancements and operating procedures that optimize network availability.
Since 01.2019
IT Research Executive
Creative Models Consultancy Ltd
· Developing digital marketing strategies for clients · Developing digital solutions · Market research and strategy formulation · Research and prepare training literature · On-site training
Skills
application management, incident and problem management, change management, knowledge databases, infrastructure monitoring, vendor relations, customer service, relationship management and credit systems
Education
Bachelor
01.1997 - 11.2000
Kenya Certificate of Secondary Education
Nyeri High School
Mean Grade B+ English A- Mathematics B+
09.2002 - 04.2007
Information Technology and Telecommunications
Kenyatta University
Bachelor's degree in Information Technology and Telecommunications
Languages
englishfluent
More information
immediately
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western - International
Place of residence : Nairobi
Permanent contract - Fixed-term contract - Temporary work - Part-time work
20.04.2020
24

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