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CV Profile No.35739


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Last name : *****
First name : *******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ***********************

Attached CV :

Profile details

Job category searched
» IT, new technologies
Professional experience
5 to 10 years
» IT, software engineering, Internet
» Telecom
Professional Experience: 
01.2011 - 04.2016
Technical team lead
EP communications ltd
• Managing fault diagnosis, trouble shooting and repair of the entire range of DSTV Decoders_ Standard decoders, SD PVRs and HD PVRs. • Ensure the team meets the given targets • Formulation and Implementation of test procedures, testing of product functionalities, compilation of accurate reports/ documents and or product testing cycle in a clear and effective manner, to the management and staff. • Ensure a seamless troubleshooting cycle by interceding between Sales, Operations and Technical divisions to ensure comprehensive resolutions. • Customer enlightenment on product use and resolutions in cases where a client is/might experience issues with their decoders. • Decoder configuration and flashing new software • General customer service provisioning including in-country profiling of customer issues relating to satellite, terrestrial, and DVB-over-IP decoders and carrying out root cause analyses on-site to probe, troubleshoot, and resolve decoder issues that affect customers. • Supporting technical teams in the field and customer service representatives whereby technical knowledge/skills are required. • Faulty decoder backlogs management. • Ensure spares and accessories logistical process working with minimal delays. • Streamline operations to ensure timely delivery of repairs. • Identify more training needs.
Since 10.2019
Public service internship programme- ICT Officer
Public Service Commission
• Troubleshoot, diagnose and resolve most pc, printers and peripheral devices. • Install new software and hardware’ • Setting up equipment such as laptops, projectors and other ICT equipment and ensure they are ready for use. • Create user accounts and ensure password updates and recovery is done. • Work in conjunction with other departments to ensure ICT security policies are adhered to. • Responding to incidences as soon as they occur to ensure smooth running of business without downtime. • Take overall responsibility for the promotion and observance of a safe working environment in the ICT room
-Good communication skills. -Result oriented. -leadership skills. -Problem solving skills
01.2013 - 07.2016
information communication technology
Training in computer information systems
09.2005 - 11.2008
diploma in telecommunication engineering
Multi Media University
Telecommunication engineering
More information
in 1 month
Central - Nairobi
Place of residence : NAIROBI
Permanent contract - Fixed-term contract

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