Google Play

CV Profile No.35739

Profile

Contact this profile for a recruitment
Last name : *****
First name : *******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ***********************

Attached CV :

Profile details

Job category searched
» IT, new technologies
Professional experience
5 to 10 years
» IT, software engineering, Internet
» Telecom
Professional Experience: 
01.2011 - 04.2016
Technical team lead
EP communications ltd
• Managing fault diagnosis, trouble shooting and repair of the entire range of DSTV Decoders_ Standard decoders, SD PVRs and HD PVRs. • Ensure the team meets the given targets • Formulation and Implementation of test procedures, testing of product functionalities, compilation of accurate reports/ documents and or product testing cycle in a clear and effective manner, to the management and staff. • Ensure a seamless troubleshooting cycle by interceding between Sales, Operations and Technical divisions to ensure comprehensive resolutions. • Customer enlightenment on product use and resolutions in cases where a client is/might experience issues with their decoders. • Decoder configuration and flashing new software • General customer service provisioning including in-country profiling of customer issues relating to satellite, terrestrial, and DVB-over-IP decoders and carrying out root cause analyses on-site to probe, troubleshoot, and resolve decoder issues that affect customers. • Supporting technical teams in the field and customer service representatives whereby technical knowledge/skills are required. • Faulty decoder backlogs management. • Ensure spares and accessories logistical process working with minimal delays. • Streamline operations to ensure timely delivery of repairs. • Identify more training needs.
Since 10.2019
Public service internship programme- ICT Officer
Public Service Commission
• Troubleshoot, diagnose and resolve most pc, printers and peripheral devices. • Install new software and hardware’ • Setting up equipment such as laptops, projectors and other ICT equipment and ensure they are ready for use. • Create user accounts and ensure password updates and recovery is done. • Work in conjunction with other departments to ensure ICT security policies are adhered to. • Responding to incidences as soon as they occur to ensure smooth running of business without downtime. • Take overall responsibility for the promotion and observance of a safe working environment in the ICT room
Skills
-Good communication skills. -Result oriented. -leadership skills. -Problem solving skills
Education
Bachelor
01.2013 - 07.2016
information communication technology
KENYA METHODIST UNIVERSITY
Training in computer information systems
09.2005 - 11.2008
diploma in telecommunication engineering
Multi Media University
Telecommunication engineering
Languages
englishfluent
More information
in 1 month
Central - Nairobi
Place of residence : NAIROBI
Permanent contract - Fixed-term contract
12.06.2020
34

Other profiles that may interest you

Profile n°00060463
  • Work experience: Less than 2 years
  • Industries: Consumer goods - Education, training - Marketing, communication, media - Social, public and human services - Temporary work, recruitment
  • Education:
    01.2015 - 08.2019
    Bachelor of Education
    Mount Kenya University
    08.2015 - 02.2016
    Certificate in Computer application
    Britec information technology
  • Languages: Chinese (intermediate), English (fluent) & German (intermediate)
  • Skills:

    I pride myself on the high-level problem-solving skills I have used in all roles to overcome adversity and guarantee efficiencies in my team. Resilience also enabled me to...

  • Profile n°00061159
  • Work experience: Less than 2 years
  • Industries: IT, software engineering, Internet
  • Education:
    Since 02.2019
    Ict
    Kenya technical trainers College
    02.2019 - 11.2021
    Ict
    Kenya technical trainers College
  • Languages: English (fluent)
  • Skills:

    Goof in writting

  • Profile n°00061058
  • Work experience: 2 to 5 years
  • Industries: Associative activitiesBanking, insurance, financeDistribution, selling, wholesaleIT, software engineering, InternetTemporary work, recruitment
  • Education:
    01.2015 - 10.2018
    Bachelors Degree
    Africa Nazarene University
  • Languages: Arabic (intermediate) & English (fluent)
  • Skills:

    Management Skills, Communication skills, Problem solving skills, Design Skills, Negotiation skills, ERP Softwares, Networking skills and People Skills.

  • Profile n°00061772
  • Work experience: 2 to 5 years
  • Industries: Electric, electronic, optical and precision equipmentsElectricity, water, gas, nuclear, energyEngineering, development studies
  • Education:
    09.2012 - 07.2016
    Electrical Engineering
    Kazan State Power Engineering university
  • Languages: English (fluent) & Russian (good level)
  • Skills:

    MATLAB; Simulink; AutoCAD; Java; Microsoft Office;