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CV Profile No.45470


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Last name : *****
First name : ******
Phone : +9***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ****************************************************************

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Profile details

Job category searched
» IT, new technologies
» Marketing, communication
» Tourism, hotel business and catering
Professional experience
2 to 5 years
» IT, software engineering, Internet
Professional Experience: 
01.2015 - 06.2015
IT Help Desk (Internship)
Teachers Service Commission Kenya
 Hardware Configuration, upgrading of computers and manage helpdesk.  Servicing printers including opening, cleaning replacing toners and cartridges.  Networking- configuring computers & printers on LAN Network, activating network ports.  Documentation- report writing and analysis, use of photocopiers, scanners and printers.  Updating new ICT equipment inventory and inspecting the functionality by testing .e.g. Laptops  Training of TSC staff on MS Applications, Emails and use of latest Windows.  Managing the ICT helpdesk.  Software installation, troubleshooting and appropriate upgrading updating websites.  Respond quickly and effectively to requests received through the IT helpdesk.  Hardware configuration and upgrading laptops and Desktop computers.
09.2015 - 10.2016
IT Service Desk
 Identify incidents and be the first point of contact for users and customers, record, classify, prioritize and routing of incidents.  Provide helpdesk support and resolve problems to the end user’s satisfaction.  Monitor and respond quickly and effectively to requests received through the IT helpdesk.  Diagnose issues, escalate and resolve based on documented processes procedures.  Resolve incident using level 1 templates, knowledge base article and experience effectively.  Monitor Service Desk for tickets assigned and process first-in first-out based on priority.  Track progress of incident by accurate and timely recording of incident status and of work notes.  Ensure that all CRM services are available and are functioning correctly and support customer.  Report to your team lead on any issue that could significantly impact the business.  Take overall responsibility for incident management and request fulfillment on the Service Desk
01.2017 - 04.2018
Concierge Agent
Habtoor Grand Beach Resort and Spa Autograph
 Welcome customers upon entrance and confirm reservations.  Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.  Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.  Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.  Answer the phone and make reservations, take and distribute messages or mail and redirect calls.  Make dining and other reservations for patrons, and obtain tickets for events.  Provide information about local features such as shopping, dining, nightlife, and recreational destinations.  Makes guest reservations for the theatre and other forms of entertainment when requested.  To ensure a proper use of the telephone etiquette standards.
Desktop Support Updating & Upgrading Systems Computer, Laptop, Printer Maintenance Application Installations Technical Support
05.2013 - 11.2015
Diploma in I.T
Jomo Kenyatta University of Agriculture and Technology
More information
in 2 months
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western - International
Place of residence : Dubai
Permanent contract

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