Google Play

CV Profile No.45470

Profile

Contact this profile for a recruitment
Last name : *****
First name : ******
Phone : +9***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ****************************************************************

Attached CV :

Profile details

Job category searched
» IT, new technologies
» Marketing, communication
» Tourism, hotel business and catering
Professional experience
2 to 5 years
» IT, software engineering, Internet
Professional Experience: 
01.2015 - 06.2015
IT Help Desk (Internship)
Teachers Service Commission Kenya
 Hardware Configuration, upgrading of computers and manage helpdesk.  Servicing printers including opening, cleaning replacing toners and cartridges.  Networking- configuring computers & printers on LAN Network, activating network ports.  Documentation- report writing and analysis, use of photocopiers, scanners and printers.  Updating new ICT equipment inventory and inspecting the functionality by testing .e.g. Laptops  Training of TSC staff on MS Applications, Emails and use of latest Windows.  Managing the ICT helpdesk.  Software installation, troubleshooting and appropriate upgrading updating websites.  Respond quickly and effectively to requests received through the IT helpdesk.  Hardware configuration and upgrading laptops and Desktop computers.
09.2015 - 10.2016
IT Service Desk
Cellulant
 Identify incidents and be the first point of contact for users and customers, record, classify, prioritize and routing of incidents.  Provide helpdesk support and resolve problems to the end user’s satisfaction.  Monitor and respond quickly and effectively to requests received through the IT helpdesk.  Diagnose issues, escalate and resolve based on documented processes procedures.  Resolve incident using level 1 templates, knowledge base article and experience effectively.  Monitor Service Desk for tickets assigned and process first-in first-out based on priority.  Track progress of incident by accurate and timely recording of incident status and of work notes.  Ensure that all CRM services are available and are functioning correctly and support customer.  Report to your team lead on any issue that could significantly impact the business.  Take overall responsibility for incident management and request fulfillment on the Service Desk
01.2017 - 04.2018
Concierge Agent
Habtoor Grand Beach Resort and Spa Autograph
 Welcome customers upon entrance and confirm reservations.  Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.  Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.  Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.  Answer the phone and make reservations, take and distribute messages or mail and redirect calls.  Make dining and other reservations for patrons, and obtain tickets for events.  Provide information about local features such as shopping, dining, nightlife, and recreational destinations.  Makes guest reservations for the theatre and other forms of entertainment when requested.  To ensure a proper use of the telephone etiquette standards.
Skills
Desktop Support Updating & Upgrading Systems Computer, Laptop, Printer Maintenance Application Installations Technical Support
Education
College
05.2013 - 11.2015
Diploma in I.T
Jomo Kenyatta University of Agriculture and Technology
Languages
englishfluent
More information
in 2 months
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western - International
Place of residence : Dubai
Permanent contract
17.10.2020
16

Other profiles that may interest you

Profile n°00046723
  • Work experience: Less than 2 years
  • Industries: Education, training - Quality, methods - Research and development - Social, public and human services - Temporary work, recruitment
  • Education:
    09.2012 - 08.2017
    Statistics and Programming
    Kenyatta University
  • Languages: English (fluent)
  • Skills:

    Data Analysis, Microsoft Applications, Excellent communication skills, Strong Interpersonal Skills, Excellent Time Management, Good team player

  • Profile n°00047445
  • Work experience: Less than 2 years
  • Industries: IT, software engineering, Internet
  • Education:
    09.2014 - 08.2016
    DEGREE/DIPLOMA
    Lancaster University
    09.2010 - 08.2012
    A-LEVELS
    Caroline Chisholm School
  • Languages: English (native)
  • Skills:

    Computer Programming; Communication (writing & verbal); Video content production; Economic literacy

  • Profile n°00046791
  • Work experience: 5 to 10 years
  • Industries: Airport and shipping servicesDistribution, selling, wholesaleEducation, trainingIT, software engineering, InternetMaintenance, servicing, after-sales services
  • Education:
    09.2011 - 07.2013
    teaching
    Kaimosi ttc
    01.2014 - 12.2014
    Certificate In Computer Programming Languages
    Potential Business Institute
  • Languages: English (fluent)
  • Skills:

    "Interpersonal" "Good communication" "High integrity" "Excellent leadership " "information technology " "Confident" " proactive " "organizational" "coordination " "Cross...

  • Profile n°00046153
  • Work experience: Less than 2 years
  • Industries: Marketing, communication, mediaSecretarial work
  • Education:
    09.2014 - 01.2018
    Bachelor of Business and Information Technology
    Jomo Kenyatta University of Agriculture and Technology
    02.2013 - 08.2014
    Computer Technology
    Jomo Kenyatta University of Agriculture and Technology
  • Languages: English (fluent)
  • Skills:

    Due diligence, clearing, Answering telephones and call management, Email and internet, Database administration, Customer support (CRM) systems, Office tools (word, excel,...