CV Profile No.57019
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Profile details
Job category searched
» IT, new technologies
Professional experience
2 to 5 years
» IT, software engineering, Internet
Professional Experience:
Since 04.2018
Regional IT Support Officer
Living Goods Limited
• IT Assets Management and tracking by maintaining logs and records of IT equipment and phone repairs and replacements.
• Installation, troubleshooting and support of health apps deployed such as smart health app, supervisor app, Device Health app and the health dashboards.
• Providing end user support in branches and Head Office and ticket tracking and resolution through Jira.
• Installation, troubleshooting and support of Office365, Microsoft Dynamics ERP system, QuickBooks POS system.
• Network Monitoring, configuration and support using Unifi Ubiquiti devices.
• Network security evaluation and user awareness training.
• Remote desktop management using Team Viewer and Anydesk software.
• Hardware (printers and peripherals) configuration, support and maintenance.
• Training end users on newly deployed systems and smart health application to community health volunteers.
• Supporting the monthly in services and training community health volunteers on released features in the smart health application.
11.2017 - 02.2018
Provisioning and Integration Intern
Safaricom Limited
• Fixed data service provisioning on the core of the enterprise network. Services include Internet, MPLS and Cloud on WiMAX, fiber and microwave technologies.
• Configuring switches on U2000 IPRAN and routers.
• Updating clients’ details on Cellbase and registering CPEs on Aradial.
• Creating GPON profiles and configurations on U2000 Tacacs.
• Issuing and reserving IPs on IPPLAN.
• Troubleshooting network configurations and installation.
• Updating provisioning engineers’ tracker to generate reports for tracking performance based on the service level agreement (SLA).
Skills
IT Network configuration and maintenance, IT Security monitoring and evaluation, Office365 adminstration, Incident management, Inventory management, Service desk support, client and stakeholder management, project management.
Education
Bachelor
09.2013 - 07.2017
Bachelor of Science in Computer Science
Multimedia University of Kenya
Computer Science degree
08.2019 - 08.2019
ITIL Foundation certification course
Institute of Advanced Technology
ITIL Foundation certification
07.2020 - 08.2020
HCIA-Security certification course
Technical University of Kenya-Huawei Academy
HCIA-Security certification
Languages
english›fluent
More information
in 1 month
Central - Nairobi
Place of residence : Nairobi
Permanent contract
13.01.2021
6
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