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CV Profile No.66209


Contact this profile for a recruitment
Last name : **************
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : ****************************

Attached CV :

Profile details

Job category searched
» Accounting, controlling, finance
» Management
Professional experience
5 to 10 years
» Banking, insurance, finance
» Call centers, hotlines
Professional Experience: 
09.2008 - 11.2012
Account capture officer at the head office
Cooperative Bank of Kenya
capturing customer's biodata within the service level agreement for seamless customer service at all branches.
11.2012 - 09.2017
Customer service officer
Cooperative Bank of Kenya
-Handling customer service issues as they occur daily. -Coming with ways and thematic issues to be dealt with in order to score higher on Net Promoter Score(NPS) - inputting all customer related queries on the customer relationship management(CRM) tool, for ease in follow up
-people management, -Telesales -Stress management -Service recovery skills
Since 02.2018
currently doing my project/thesis on my master of Economics in policy and management
More information
Rift Valley
Place of residence : AMALO
Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work

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