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CV Profile No.80715

Contact this profile for a recruitment
Last name : *****
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ****
Address : ******************************************

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Profile details

Job category searched
» Accounting, controlling, finance
» Management
» R&D, project management
» Associative activities
» Banking, insurance, finance
» Government services
» Research and development
» Temporary work, recruitment
Professional experience . 5 to 10 years
Professional Experience: 
STRATEGIC MANAGEMENT CONSULTANT
Kigunda and Associates
Since 07.2020
• Used coordination and planning skills to achieve results according to schedule. • Resolved problems, improved operations and provided exceptional service. • Maintained excellent attendance record, consistently arriving to work on time. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Participated in team-building activities to enhance working relationships. • Adhered to social distancing protocols and wore mask or face shield at all times. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Ensure that the work environment meets the Health and safety standards and regulations and reflects the brand identity. • To perform any other duty as assigned in line with the organization's goals and objectives. • Worked closely with the board to maintain optimum levels of communication to effectively and efficiently complete projects. • Drove operational improvements which resulted in savings and improved profit margins. • Managed team of 67 employees, overseeing hiring, training, and professional growth of employees.
OPERATIONS MANAGER
Fahari Staffing Solutions
01.2020 - 07.2020
• Devised processes to boost long-term business success and increase profit levels. • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. • Advanced productivity KPIs by leading trainings on procedures and safety practices. • Set, enforced and optimized internal policies to maintain responsiveness to demands. • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. • Implemented ticket tracking system and worked with the team to create a customized system for improved tracking and logging of work issues. • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
TRADE SUPPORT OFFICER
Jamii Bora Bank
01.2017 - 01.2020
• Onboarded new temps by entering into BR.Net and setting up in time clock. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Prepared a variety of different written communications, reports, and documents to ensure smooth operations. • Demonstrated respect, friendliness, and willingness to help wherever needed. • Developed and maintained courteous and effective working relationships. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Received and processed stock into the inventory management system. • Resolved problems, improved operations, and provided exceptional service.
CUSTOMER SERVICE OFFICER
Jamii Bora Bank
10.2015 - 01.2017
• Collected customer feedback and made process changes to exceed customer satisfaction goals. • Resolved concerns with products or services to help with retention and drive sales. • Promoted company brand and unique offerings through personalized customer service. • Established and monitored customer service standards by employing recognized and comprehensive benchmarks. • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement. • Maintained accurate and current customer account data with manual forms processing and digital information updates. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction. • Managed payments, updated account balances, and discussed subsequent payments with customers to keep accounts on track.
CASHIER
Jamii Bora Bank
05.2014 - 10.2015
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects. • Operated cash register to record all transactions accurately and efficiently. • Learned Customer service, operations, and Relationship Management positions and provided backup at key times. • Used POS system to enter orders, process payments, and issue receipts. • Performed cash, card, and check transactions to complete customer purchases. • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. • Maintained cash drawer of 500,000.00kes or more per shift
FINANCE ASSISTANT
Brain Trust International
01.2013 - 01.2014
• Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems. • Reconciled account information and reported figures in the general ledger by comparing to bank account statement each month. • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy. • Observed strict confidentiality rules to maintain data integrity and protect clients. • Assessed data and information to verify the entry, calculation, and billing code accuracy. • Provided exceptional service to customers requiring assistance such as account questions.
FINANCE AND ADMINISTRATION ASSISTANT
Creek Tours and Travels
01.2010 - 01.2011
• Produced highly accurate internal and external letters and memoranda. • Drafted agendas, recorded minutes, and created documents for meetings. • Coordinated travel arrangements by booking airfare, hotel, and ground transportation. • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Worked with supervisors and management to maintain status reports and update information for client projects. • Offered office-wide software support and training, troubleshooting issues, and optimizing usage. • Consulted with the manager on departmental policies and projects.
Skills
• Customer retention • Project leadership • Employee training • Logistics management • Resource coordination • Goal setting • Strategic planning • Inventory control • Schedule coordination • Cross-functional collaboration • Schedule oversight • Process improvement • Risk management • Business intelligence • Staff management • Business management • Regulatory compliance • Performance improvement • KPI tracking • HR planning
Education . Master
MBA
ST PAULS UNIVERSITY
Since 06.2021
POST GRADUATE DIPLOMA
Jomo Kenyatta University of Agriculture and Technology
01.2015 - 06.2017
Bsc Actuarial Science
Jomo Kenyatta University of Agriculture and Technology
05.2008 - 06.2013
Languages
englishfluent
More information
immediately
Central - Coast - Eastern - Nairobi - North Eastern - Nyanza - Rift Valley - Western - International
Nakuru Town East
Permanent contract
10.09.2021
33

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